Unfortunately, one of the inherent problems of buying pre-owned
homes is not knowing exactly what you're buying. No matter how good the
inspector was that you hired to inspect the home before you bought it as
an investment, the chances of a costly defect is always an ominous
occurrence waiting to happen. However, when completing the purchase of a
new tract home, even though the home may have a defect or two, the
defect is correctable most of the time, if not all the time. This is
accomplished through the built-in home warranty that comes with a home
upon its purchase. More often than not, national, regional, and local
builders have some type of warranty that covers even the smallest of
defects, such as cracked tile, masonry work, squeaky floor boards, and
caulking issues, or major issues, such as pipe leaks, roof problems,
foundation cracks, and other structural issues. Structural issues may
include a ten-year warranty to cover costs related to the defect.
Generally, warranties are defined as standard and structural, as most
major homebuilders provide these warranties, such as KB Homes, Centex,
and Pulte Homes.
And yet, despite the coverage that most
warranties will provide for a pre-owned or resell home, such as the
warranty you can buy for $350 to $450 from Fidelity or Old Republic,
nothing beats the comfort of acquiring a new home that has that
bumper-to-bumper warranty coverage and still has that new car smell to
it. Other negatives of pre-owned homes include the following: mold
issues, termite infestation, hard to detect structural damage, and
cracked foundation or slabs. It would be very rare for the latter issues
to arise in a brand new tract home. These are only a few of the
problems that may occur with pre-owned homes since there may be many
more.
One such example of the beauty of newness and the benefit of
having a home warranty provided by the builder was a new tract home I
bought from Ryland Homes. This particular home had been the third home I
had bought from Ryland; the second home incidentally was one door down,
which I had bought at the same time. Long story short, I had just
closed the home the day before, went out the next day to pick up the
keys from the sales office in Moreno Valley, and proceeded to go to the
brand new home. Upon proceeding through the front door, I was hit with a
foul smell that was reminiscent of stagnant water and light sewage.
Walking farther into the family room and then into the living room, I
noticed two things that gave me immediate alarm. First, there was a leak
coming from the first floor ceiling as I looked up, straight onto the
carpet below. Second, I determined if there was a leak coming from the
ceiling, that meant there was damage on the second floor, and if that
was the case, it was likely from a burst pipe emanating from the master
bathroom.
Going upstairs, my worst fears were realized. From the
corner of the room that abutted the master bathroom, a huge
three-by-three-foot section of wall in the master bedroom had begun to
essentially melt away. This unsightly scene occurs when gypsum stone or
drywall is exposed to substantial amounts of water on its surface.
Fortunately,
the customer service department of Ryland Homes, being the outstanding
professionals they are, responded quickly and were out there the next
day to begin a ten-day cleanup and remediation of the damages. An
outside company that specializes in mold detection and removal was
brought in to remediate and repair. Ultimately, the tests came back
negative, which meant there was no mold damage. This outcome was very
critical since I had essentially pre-sold the home before I'd even
closed it. Upon disclosing the potential mold damage to the prospective
buyers-who eventually bought the property-there was a moment of dread,
or rather a couple of days worth of dread, as a result of not knowing
the extent of the damages and how it would affect the agreed upon sales
price.
It can be surmised that if it were not for the reliability
and responsiveness of the builder's warranty and customer service
department, the outcome may have not been so positive. Even so, I netted
$57,000 on this transaction, not to mention $64,000 on the other home
one door down. I also had the pleasure of making two first time home
buyers very happy. The people who bought the home were actually two
sisters, both single mothers in their mid-forties who were moving from
the Los Angeles area into Riverside County. This was the classic story
of people moving into suburbia because of the high cost of housing in
Los Angeles. One of the sisters actually worked only three blocks away
at the local high school. Her sixty-five-mile daily commute had just
been reduced to three blocks. Another happy customer and another closed
transaction.



1 comment:
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